Last updated: 1 May 2026

Welcome to WordBridge (accessible at https://wordbridge.co/), an online platform providing professional language and translation services.

WordBridge is operated by CREDSPARK LIMITED, a company registered in England and Wales under company number 17176149, with its registered office at: 12 Brayford Square, London, England, E1 0SG (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our Website and Services. Please read this Policy carefully.

1. DATA CONTROLLER

The Company acts as the data controller, meaning we determine the purposes and means of processing your personal data. We process personal data in accordance with: UK GDPR, Data Protection Act 2018, and EU GDPR where applicable.

2. CONTACT DETAILS

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

[email protected]

CREDSPARK LIMITED, 12 Brayford Square, London, England, E1 0SG

3. DATA WE COLLECT

We may collect and process the following categories of personal data:

• Contact Information: full name, email address, phone number
• Account Data: login credentials, account settings, communication preferences
• Transaction Data: service orders, payment details (processed via third-party providers)
• Technical Data: IP address, browser type, device information, usage data
• User Content: files, documents, and materials uploaded for translation

4. HOW WE COLLECT DATA

We collect data from: direct interactions (account registration, orders, contact forms), automated technologies (cookies, analytics tools), and third-party providers (payment processors, analytics services).

5. PURPOSES AND LEGAL BASES

We process your personal data for the following purposes:

• Service Provision: to deliver translation services and manage your account (Contract performance)
• Payment Processing: to process payments and transactions (Contract performance)
• Customer Support: to respond to inquiries and provide assistance (Contract performance)
• Security and Fraud Prevention: to protect our platform and users (Legitimate interests / Legal obligation)
• Legal Compliance: to comply with applicable laws and regulations (Legal obligation)
• Marketing (if applicable): to send updates and promotional content (Consent / Legitimate interests)

6. SHARING OF PERSONAL DATA

We may share your personal data with payment processors, IT and hosting providers, analytics providers, and legal/regulatory authorities (when required). All third parties are contractually obligated to protect your data.

7. INTERNATIONAL TRANSFERS

Your personal data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards, including Standard Contractual Clauses (SCCs) and equivalent legal protection mechanisms.

8. DATA RETENTION

We retain personal data only as long as necessary:

• contractual data → up to 6 years (legal requirements)
• AML/compliance data → up to 5 years
• dispute-related data → up to 10 years

Once no longer required, data is securely deleted or anonymized.

9. DATA SECURITY

We implement appropriate technical and organizational measures, including encryption of data, access controls, secure infrastructure, and regular security monitoring. However, no system is completely secure, and use of the Website is at your own risk.

10. YOUR RIGHTS

Under applicable data protection laws, you have the right to:

• access your personal data
• request correction
• request deletion
• restrict processing
• object to processing
• data portability
• withdraw consent at any time

To exercise your rights, please contact us using the details above.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies. For full details, please refer to our Cookie Policy.

12. DATA OF MINORS

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

13. AUTOMATED DECISION-MAKING

We do not make decisions based solely on automated processing that produce legal or similarly significant effects.

14. COMPLAINTS

If you have concerns regarding your personal data, please contact us first. You also have the right to lodge a complaint with the UK supervisory authority: Information Commissioner’s Office (ICO).

https://www.ico.org.uk/make-a-complaint

15. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be published on this page and take effect immediately.

16. CONTACT INFORMATION

For all privacy-related inquiries:

[email protected]

CREDSPARK LIMITED, 12 Brayford Square, London, England, E1 0SG